FAQs

iOS: You need iOS 12.1 or later and an unlocked iPhone. eSIM is supported on any iPhone from XR or XS onward. (Note: when you purchase a device on contract from a mobile carrier it is usually locked to that provider. In this case your device will be considered “locked,” at least until your contract expires. You can check with your carrier to see if it’s possible to unlock the eSIM on your device.)
Samsung, Pixel and many other Android phones support eSIM. For Android phones without built‑in eSIM support you can purchase our eSIM adapter. More information is available on our website https://esimba.store.

Here are a few of the many ways to use eSIM:
• Add a local data plan when you travel outside your country or region.
• Use eSIM for data while keeping your voice line separate.

1. Purchase an eSIM plan on our website.
2. Receive the eSIM QR code by email.
3. Set up the eSIM profile as follows:
– Go to Settings > Cellular or Mobile Data > Add Cellular Plan.
– Scan the QR code sent by email.
– Tap Add Cellular Plan.
– Choose the Secondary label and rename it to “eSIM.”
– Select “Use eSIM for cellular data only” and tap Continue.
– Choose “Use Primary as default line” and tap Done.
– Verify that the APN name matches your eSIM order: tap the eSIM profile > Cellular Data Network > APN.

1. Purchase an eSIM plan on our website.
2. Receive the eSIM QR code by email.
3. Set up the eSIM profile as follows:
– Go to Settings > Network & Internet > Mobile Network.
– Tap “Download SIM?” > Download SIM > tap Next.
– Scan the QR code provided by email.
– Tap Download and then Done.
– Verify that the APN name matches your eSIM order: tap the eSIM profile > Advanced > Access Point Names > APN.

5G/4G/LTE service is available in most countries and coverage continues to expand in other countries.

Only data service is available.

Dual SIM on iPhone lets you use separate plans for voice/SMS and data. Currently our eSIM platform provides data plans only. After you scan the QR code to add your eSIM, label it as “Secondary” on the cellular plan labels page. Then go to the Default Line page and select “Use [Secondary] for cellular data only.” A small pop‑up “Uncertified Cellular Plan” will appear – just tap “OK.” If you have additional questions about Dual SIM, refer to Apple’s official documentation on dual‑SIM support.

Yes. Make sure data roaming is turned on. Go to Settings > Cellular and enable Data Roaming. Remember to turn it off after use.

You can use the eSIM removal feature on your phone.

You will receive an email with your QR code. Please check your spam folder if you do not receive it within one minute.

The actual usage time of some plans may start from the first connection of your eSIM. We describe this in the package information.

For some packages you can view data usage in your order, while for others you cannot. On iPhone you can go to Settings > Cellular to see how much cellular data you have used.

No, but the same device can scan the same QR code again.

Check your email or contact us for assistance.

Yes, your physical SIM card will still work. We recommend turning off data roaming and enabling Wi‑Fi Calling.