Privacy policy

Last Updated: November 15, 2024

This Privacy Policy explains how esimba.store (“we”, “us”, “our”) collects, uses and discloses personal information when you visit our website or use our services (the “Services”). It applies to customers, visitors and anyone else whose information we collect in connection with the Services.

Please review this policy carefully. We may revise it from time to time to reflect changes in our practices or for legal and regulatory reasons. Updates will be posted on this site along with a new “Last Updated” date.

Information We Collect

We collect personal information from various sources and for different purposes. Over the past twelve months we have gathered the following types of data, depending on how you interact with us:

  • Information you provide: contact details (name, address, phone, email), order details (billing and shipping addresses, payment confirmation), account credentials (username, password and security questions), and any information you include when contacting customer support. Some features of our Services require you to provide personal information; declining to do so may limit your access to those features.
  • Данные об использовании: информация, автоматически собираемая с помощью файлов cookie и аналогичных технологий о том, как вы получаете доступ к сайту и используете его, например, сведения об устройстве и браузере, сетевая информация и IP-адрес.
  • Информация от третьих лиц: данные от продавцов и поставщиков услуг, которые поддерживают наш сайт (например, WordPress и платежные системы) или от партнеров по маркетингу и аналитике. Мы и наши партнеры можем собирать информацию с помощью файлов cookie, пикселей, SDK и других технологий отслеживания, когда вы взаимодействуете с нашим сайтом или рекламой.

How We Use Personal Information

We use the information we collect to:

  • Предоставление и улучшение наших продуктов и услуг, обработка платежей и выполнение заказов, отправка уведомлений о счетах, организация доставки и обработка возвратов и обменов. WordPress может сопоставлять вашу учетную запись с другими услугами, которые вы используете, как описано в собственных уведомлениях о конфиденциальности.
  • Protect the Services and our users by detecting and preventing fraud, illegal activities or security threats. If you create an account, you are responsible for keeping your credentials secure.
  • Communicate with you, respond to your inquiries, provide customer support and improve your experience. These activities are carried out in our legitimate interest.
  • Comply with legal obligations, enforce our terms of service and defend our rights and those of our users.

Cookies and Tracking Technologies

We use cookies and similar tools to operate and improve our site, remember your preferences and run analytics. Third parties may also place cookies to tailor services and advertising. Most browsers accept cookies by default, but you can manage cookie settings through your browser. Blocking cookies may affect the functionality of the Services. Our site respects the Global Privacy Control signal as a request to opt out of sharing or targeted advertising for the relevant browser or device; we do not recognise other “Do Not Track” signals.

How We Share Personal Information

We may disclose personal information to third parties in limited circumstances, including:

  • Service providers who act on our behalf (IT, payment processing, analytics, customer support, fulfilment and shipping).
  • Business and marketing partners who use information according to their own privacy notices.
  • Affiliates within our corporate group.
  • Parties involved in business transactions, legal requests or to protect our rights and the rights of others.
  • With your consent or at your direction, such as when you use social media logins or request shipment of products.

Over the past 12 months we have shared identifiers, contact and order details, commercial and usage data, and IP-based geolocation data with service providers, business partners and affiliates. We do not use or disclose sensitive personal information without your consent or to infer characteristics about you. With your consent, some personal information may be “sold” or “shared” for advertising and marketing as defined by applicable law.

Links to Third‑Party Sites

Our site may contain links to external websites and platforms. We are not responsible for the privacy practices or content of those sites. Information you provide on public or semi‑public platforms, including social networks, may be viewed and used by others. Inclusion of a link does not imply endorsement.

Children’s Privacy

The Services are not intended for children and we do not knowingly collect personal information from anyone under 16. If you are a parent or guardian and believe your child has provided us with personal data, please contact us to request deletion.

Security and Retention

We use reasonable measures to protect personal information but cannot guarantee absolute security. Data sent to us may not be secure in transit. We retain personal information for as long as necessary to maintain your account, provide the Services, comply with legal obligations and enforce our policies.

Your Rights

Depending on your location, you may have the following rights regarding your personal information (subject to exceptions and legal requirements):

  • Access/Know: Request details about the personal information we hold about you and how we use it.
  • Delete: Ask us to delete personal information we maintain about you.
  • Correct: Request corrections to inaccurate personal information.
  • Portability: Request a copy of your personal information or its transfer to a third party, where feasible.
  • Opt out of sale/sharing/targeted advertising: Direct us not to sell or share your personal information or use it for targeted advertising. The Global Privacy Control signal is honoured as such a request for the browser or device that sends it.
  • Restrict processing: Request that we stop or limit processing of your information.
  • Withdraw consent: Withdraw any consent you have given for the use of your information.
  • Appeal: Appeal our decision if we decline to process your request.
  • Manage communications: Opt out of promotional emails at any time using the unsubscribe link; we may still send non‑promotional messages about your account or orders.

To exercise your rights, use the options provided on our site or contact us at the address below. We may need to verify your identity and may require proof of authorisation if you appoint an agent to act on your behalf. We will respond within the time frames required by law and will not discriminate against you for making a request.

Complaints

If you have a complaint about our handling of your personal information, please contact us first. If you are not satisfied with our response, you may have the right to contact your local data protection authority.

International Transfers

Your information may be transferred, stored and processed outside of your country. We rely on appropriate legal mechanisms, such as standard contractual clauses, to protect personal information transferred from Europe or the UK, unless the destination country is deemed to provide an adequate level of protection.

Contact Us

If you have questions about this Privacy Policy, our data practices or wish to exercise your rights, please contact us at info@esimba.store.